Privacy Policy
Effective: February 25, 2026 · Last updated: February 25, 2026
iQcadence ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and website.
1. Information We Collect
We collect information you provide directly to us, including:
- Account Information: Name, email address, company name, and job title when you create an account or request a demo.
- Customer Data: Information you input into the platform about your customers, including health scores, contact records, revenue metrics, and engagement data.
- Usage Data: Information about how you interact with our platform, including pages visited, features used, and time spent.
- Device Information: Browser type, operating system, IP address, and device identifiers.
- Communications: Records of your communications with us, including support requests and feedback.
2. How We Use Your Information
We use collected information to:
- Provide, operate, and maintain the iQcadence platform
- Process and fulfill your requests, including demo bookings
- Send you technical notices, updates, and support messages
- Analyze usage patterns to improve our platform and services
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
3. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist us in operating our platform (e.g., hosting, analytics, email delivery).
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Your Consent: When you have given us explicit permission to share your information.
4. Data Storage and Security
Your data is stored securely using industry-standard encryption and security measures. We use Supabase for our backend infrastructure, which provides enterprise-grade security including:
- Encryption at rest and in transit (TLS 1.2+)
- Regular security audits and penetration testing
- Role-based access controls
- Automated backups
5. Cookies and Tracking
We use cookies and similar tracking technologies to:
- Maintain your session and preferences
- Analyze site traffic and usage patterns
- Improve our platform and user experience
We use Google Tag Manager and Google Analytics to understand how visitors interact with our website. You can opt out of analytics tracking by using browser extensions or adjusting your browser settings.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal information
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at privacy@iqcadence.com.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. When you request deletion, we will remove your data within 30 days, except where retention is required by law.
8. Children's Privacy
Our platform is not intended for use by anyone under the age of 16. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
iQcadence
Email: privacy@iqcadence.com
Web: Contact Us