About

Built by a CS Leader,
for CS Leaders

I've been in the trenches. I know what it takes to retain and grow customers, and I built the tool I wished existed.

10+ Years in CS

$73M Portfolio Managed

100s Accounts Owned

The Problem I Solve

Customer success teams are expected to drive retention and expansion, but they're stuck toggling between CRMs, spreadsheets, support tools, and color-coded fields that don't actually measure anything. Critical signals get buried. At-risk accounts go unnoticed until it's too late. And when leadership asks "how healthy is our portfolio?" nobody has a confident answer.

iQcadence changes that. It gives CS teams a single source of truth for customer health, combining usage data, engagement signals, financial metrics, and sentiment into one actionable score per account. No more guessing. No more spreadsheets. Just clarity.

My Mission

To give every customer success team the clarity they need to drive retention and expansion -without the complexity of enterprise platforms or the limitations of spreadsheets. I'm building iQcadence for CS teams who want something better, and I'm looking for teams who want to build alongside me.

Ian Dennis

Founder

I spent over 10 years managing hundreds of accounts across B2B SaaS. I was the first CS hire at a small company, owned the full customer journey from pre-sales through renewal, and watched our portfolio grow from $17M to $73M in managed spend. For most of that time I had no real way to measure customer health. I built iQcadence because that tool didn't exist.

My Values

Customer-First

Every feature I build starts with a real CS problem. I ship what moves the needle for users.

Data-Driven

Decisions should come from data, not gut feelings. I make customer health measurable and actionable.

Transparent

You see exactly how every score is calculated and can adjust the weights yourself.

Actionable

Insights without action are useless. Every score, alert, and report tells you exactly what to do next.

Ready to get started?

See how iQcadence can help your team reduce churn and drive expansion revenue.

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Built by a CS Leader,for CS Leaders