Built by CS Leaders,
for CS Leaders

We've been in the trenches. We know what it takes to retain and grow customers - and we built the tools we wished existed.

The Problem We Solve

Customer success teams are expected to drive retention and expansion, but they're stuck toggling between CRMs, spreadsheets, support tools, and gut instinct. Critical signals get buried. At-risk accounts go unnoticed until it's too late. And when leadership asks "how healthy is our portfolio?" - nobody has a confident answer.

iQcadence changes that. We give CS teams a single source of truth for customer health - combining usage data, engagement signals, financial metrics, and sentiment into one actionable score per account. No more guessing. No more spreadsheets. Just clarity.

Our Mission

To give every customer success team the intelligence they need to drive retention, expansion, and predictable revenue growth - without the complexity of enterprise platforms or the limitations of spreadsheets. Today, we're early in that journey and working directly with a small group of SaaS teams to build the product alongside their real workflows.

ID

Ian Dennis

Founder & CEO

With over a decade of experience in SaaS operations and customer success leadership, Ian has seen firsthand how fragmented tooling and reactive workflows cost companies their best customers. He built iQcadence to give CS teams the unified intelligence layer they've always needed - one that turns scattered health signals into clear, confident action.

Our Values

Customer-First

Every feature we build starts with a real CS problem. We ship what moves the needle for our users.

Data-Driven

Decisions should come from data, not gut feelings. We make customer health measurable and actionable.

Transparent

No black-box algorithms. You see exactly how every score is calculated and can adjust the weights yourself.

Actionable

Insights without action are useless. Every score, alert, and report tells you exactly what to do next.

Ready to transform your CS operations?

Join the growing number of teams using iQcadence to drive retention and expansion.

Book a Demo