iQcadence gives customer success teams the real-time health scores, proactive alerts, and AI-driven insights they need to eliminate churn and unlock expansion revenue.
From real-time health monitoring to automated workflows, iQcadence gives your team the complete toolkit to retain and grow your customer base.
Composite health scores calculated from login frequency, feature adoption, support tickets, NPS, and custom signals — all weighted to your business model.
Get notified the moment a customer shows early warning signs. Smart alerts prioritize by revenue impact so your team acts on what matters most.
Track every customer from onboarding through renewal. Automated stage transitions ensure no account falls through the cracks.
Real-time portfolio heatmaps, trend sparklines, and customizable views give your leadership team instant visibility into customer health.
Identify upsell and cross-sell opportunities with usage-based growth signals. Know which customers are ready to expand before they ask.
Build multiple scoring profiles for different segments. Weight metrics differently for enterprise vs. SMB, or by product line and lifecycle stage.
From portfolio-level views to individual account scoring, every screen is designed to help you act faster.
Track every customer with real-time health scores, trend sparklines, momentum indicators, and filterable status views.
Prioritized alerts for health drops, support issues, and upcoming renewals — so your team knows exactly where to focus.
Score any customer in seconds. See the weighted signal breakdown, risk category, and AI-recommended playbook instantly.
Import your data, let iQcadence score every customer automatically, and surface the actions that drive retention and growth.
Import via CSV, push data through our REST API, or connect webhooks from your existing tools. iQcadence builds a unified customer view automatically.
Our AI engine calculates weighted health scores in real time. Configure thresholds, create scoring profiles, and let the system categorize risk levels automatically.
Receive prioritized alerts, assign playbooks, and track outcomes. Your team knows exactly which customers need attention and what action to take.
Whether you're a CSM managing a book of business or a VP tracking portfolio health, iQcadence adapts to how you work.
Prioritize your day with smart task queues. See which accounts need attention, track engagement trends, and log activities — all in one place.
Get portfolio-level visibility with heatmaps, team performance metrics, and trend analysis. Make data-driven decisions about resource allocation.
Align customer health with revenue outcomes. Track ARR, MRR, and NRR alongside health metrics to build a predictable retention engine.
Push alerts to Slack, trigger email digests, fire webhooks, or build custom workflows with our REST API. Connect iQcadence to your entire CS stack.
Your team's prioritized action list — at-risk accounts, upcoming renewals, health drops — pushed directly to your Slack channel before the week wraps up. No logins required.
Friday lists, at-risk alerts, and health drops delivered to any channel
AvailableScheduled summaries, alert notifications, and renewal reminders to your inbox
AvailableIn-app alerts for health changes, assignment updates, and escalation triggers
AvailableReal-time event hooks for health changes, scoring, and lifecycle transitions
AvailableFull read/write API for custom integrations, data sync, and workflow automation
AvailableSync health scores and alerts bi-directionally with your CRM
Coming SoonPush health insights into your HubSpot deals and contacts
Coming SoonCorrelate support ticket data with customer health scores
Coming SoonEnrich health scoring with conversation and engagement data
Coming SoonPlans for every team size. No hidden fees, no long-term contracts required.
For individual CSMs managing a small book of business
For small CS teams that need manager-level visibility
For growing teams that need full pipeline visibility
For scaled CS orgs that need advanced intelligence
Everything you need to know about getting started with iQcadence.
Yes! Every plan includes a 14-day free trial with full access to all features in that tier. No credit card required to start. You can import your data, score customers, and see real results before committing.
Most teams are up and running in under 30 minutes. Upload a CSV of your customer data, configure your scoring weights, and you'll have health scores calculated instantly. No engineering resources or complex integrations required.
Absolutely. There are no long-term contracts. You can upgrade, downgrade, or cancel your plan at any time. If you cancel, you'll retain access through the end of your current billing period.
Security is a top priority. All data is encrypted at rest and in transit using AES-256 and TLS 1.3. We're hosted on enterprise-grade infrastructure with role-based access controls, audit logging, and regular security reviews. Your data is never shared with third parties.
At minimum, you just need a list of customer names and a few health signals (like login frequency, support tickets, or NPS scores). The more signals you provide, the richer your health scores will be. You can always add more data later via CSV, REST API, or webhooks.
iQcadence is built for speed and simplicity. While enterprise platforms require months of implementation and dedicated admins, iQcadence gets you scoring in minutes with a clean, intuitive interface. We focus on what CS teams actually need day-to-day: health scores, prioritized alerts, AI-driven playbooks, and Slack-native workflows — without the bloat or enterprise price tag.
Yes. If you need more than 15 users, custom integrations, SSO, or dedicated support, reach out to us for a tailored plan. We work with teams of all sizes and can customize iQcadence to fit your specific workflows.
Import your customer data, start scoring in minutes, and take control of retention and growth. No complex setup required.