Turn Customer Health Into
Predictable Revenue Growth
iQcadence is a customer success platform built for SaaS teams that need real-time health visibility, proactive alerts, and clear insight into every customer relationship.
Track every account. Identify risk early. Stay ahead of renewals.
Built by a SaaS Customer Success leader who needed better health visibility without enterprise complexity - and now working hands-on with a small group of SaaS teams to shape the product.
Built for SaaS Teams That Need
Clear Customer Visibility
SaaS Founders
Get clear visibility into customer health, renewals, and risk without building custom tracking systems.
Small Customer Success Teams
Manage accounts, monitor health, and prioritize outreach without complex enterprise software.
Teams Outgrowing Spreadsheets
Replace fragile spreadsheets with structured, real-time customer tracking.
Revenue and CS Leaders
Understand customer risk and expansion opportunities with clear, actionable insight.
Core Capabilities
The essential tools your CS team needs for proactive customer management.
Real-Time Customer Health Scoring
Instantly see which accounts are healthy, at risk, or need attention.
Proactive Risk and Renewal Alerts
Identify risk early and take action before churn happens.
Account Lifecycle Tracking
Track customer status, ownership, and engagement over time.
Expansion and Growth Visibility
Identify opportunities for expansion and revenue growth.
Built for How CS Teams
Actually Work
From portfolio-level views to individual account scoring, every screen is designed to help you act faster.
Track every customer with real-time health scores, trend sparklines, momentum indicators, and filterable status views.
Prioritized alerts for health drops, support issues, and upcoming renewals - so your team knows exactly where to focus.
Score any customer in seconds. See the weighted signal breakdown, risk category, and AI-recommended playbook instantly.
Simple, Transparent Pricing
Plans for every team size. No hidden fees, no long-term contracts required.
Solo
For individual CSMs managing their book of business
$290/yr - save 17%
- 1 user, 100 accounts
- Health scoring with global weights
- Renewal tracking + urgency scoring
- Friday List
- Basic dashboard
- Customer tabs (notes, history, contacts, sparklines)
- Talk tracks
- Filter presets & custom tags
- CSV import
- Email alerts (triggered)
- Print reports
Team
For CS teams that need collaboration and visibility
$990/yr - save 17%
- 3 users, 500 accounts
- Everything in Solo, plus:
- Account assignment + co-ownership
- Team portfolio view
- Scoring profiles (custom weights)
- Slack / Teams alerts
- Audit log
- Momentum tracking
- Basic reporting
- Sentiment tracking
Pro
For scaled CS orgs that need advanced intelligence
$1,990/yr - save 17%
- 10 users, unlimited accounts
- Everything in Team, plus:
- CSM performance dashboard
- Customer segmentation
- Account tiers with custom rules
- Playbooks
- QBR prep
- Next best action (AI)
- API access + webhooks
- Priority support + onboarding call
Enterprise
For organizations with complex requirements
Unlimited users & accounts
- Everything in Pro, plus:
- Dedicated private server
- Done-for-you configuration
- Custom integrations
- White-label option
- SSO / SAML
- Custom health score methodology
- Advanced role permissions
- Custom SLA + uptime guarantee
- Quarterly reviews with founder
- Direct founder Slack access
Start Tracking Customer Health
with Clarity
Get real-time visibility into your customers, identify risk early, and stay ahead of renewals.
No setup complexity. Ready in minutes.